Frequently Asked Questions

Find answers to some of the most common questions.

General Program Information

The Residential Parking Permit Program has been in effect since 1974 and was initiated in an effort to provide relief for residents whose neighborhoods are impacted by certain public facilities and land uses (such as Metrorail stations) that result in non-residents parking on neighborhood streets. Parking by non-residents can restrict access by residents to street parking, increase air and noise pollution, and create unsafe traffic conditions.

TYPES OF PARKING PERMITS

FREE PERMITS
DISABLED RESIDENTIAL
30-DAY TEMPORARY
7-DAY TEMPORARY
3-MONTH MEDICAL PERMIT**
COST - $20.00
RESIDENTIAL
VISITOR PERMIT
STUDENT OR EMPLOYEE PERMIT
MILITARY/GOVERNMENT PERMIT
PAPER VISITOR PERMIT*
COST - $10.00
6-MONTH CONTRACTOR PERMIT
6-MONTH MEDICAL PERMIT**

*This permit is not supported by the digital permit system. It can only be obtained in person at a local Sales Store.

**Available upon request.

1. How can I pay for a permit with the digital permit system?
You are able to pay online using an electronic check, credit or debit card. Cash payments can be taken in person at a local Sales Store.
2. What happens if my permit fails auto-approval?
You will receive an email notification advising that your permit application is pending approval.
You will need to upload supporting documentation to your online account in order for your permit to be approved or bring your documents to a Sales Store for review.
3. What if I don't have an email address?
You are able to create and manage your account online, however, you will not receive any automated alerts regarding your permit account.
4. How can I currently obtain a residential parking permit?
  • Register online & apply at https://montgomerycounty.myparkinginfo.com
  • For those who are not comfortable with online registration, you may register over the phone by calling our 24/7/365 help center at

    855-510-3995 or apply In person at one of the local County Sales Stores:

    • 809 Ellsworth Drive, Silver Spring MD 20910
    • 4720 Cheltenham Drive, Bethesda MD 20814
5. What County law is currently supporting the Residential Permit Program?
This program was enacted into law in Section 31-47 of the County Code and is governed by Executive Regulation 44-90/RESIDENTIAL PERMIT PARKING GUIDELINES and County Council Resolution 15-789/RESIDENTIAL PARKING PERMIT FEES.
6. What should I do if I am expecting a large number of visitors on short notice?
Residents that live in a residential permit parking area may request that parking rules are not enforced for their area for a short period of time when they expect visitors. This action is referred to as a "Call Off".

To request one, a service request must be created so that parking management can conduct the necessary actions. Directions on how to request this and examples of what this request could be used for are listed below.

  1. A minimum of 48 hours advance notice is required to call off residential parking enforcement for an event.
  2. This is only for permit parking areas, all other requests should be directed to police non-emergency for that jurisdiction.
  3. Call MC 311 and provide information about your party of visitors

Scenario 1: You are hosting your child's birthday party and are expecting a large amount of guests
Scenario 2: You are hosting a block party
Scenario 3: To have parking accommodations in case there is a death in the family
7. How are the boundaries for residential permit parking area established?
Generally, Traffic Engineering and Operations Section uses the Civic Association boundaries, as approved by the Maryland-National Capital Park and Planning Commission, to establish the "ultimate area" for Residential Permit Parking.
8. How do we secure Residential Permit Parking in our area?
The process to establish a Residential Permit Parking area is:

  1. Submit a written request (from residents/or the civic association) to the Montgomery County Department of Transportation (MCDOT) requesting establishment of a parking permit area. Written request must include a petition indicating concurrence of at least two-thirds of the houses of each initial block that desires permit parking.
  2. MCDOT evaluates the request to confirm that all criteria have been met, establishes the boundaries of the proposed permit area, and then notifies the civic association its recommendations.
  3. Public hearing fee of $250 is received from the civic association. MCDOT schedules a public hearing. (Public hearing fee is waived if area is designated as Metro-impact by MCDOT.)
  4. The County Executive issues a written decision following submission of the hearing record.
  5. The entire process takes approximately eight months to one year.

The process to implement permanent parking regulations once an area has been established is:

  1. Residents of a block who desire inclusion in the residential permit parking program need to submit a petition to MCDOT. The petition should indicate that two thirds of a blocks residents are in favor of having signs installed on their block and buying permits. (Only one signature per household is valid.)
  2. MCDOT evaluates to confirm that all criteria have been met and then notifies the civic association of the outcome.
  3. Once approved, the appropriate signs are installed and permits are issued to residents requesting such.
9. I just sold my car. How do I update the license plate on my permit?
Because your Residential Parking Permit is digital, you are able to add your new vehicle information under the "Vehicles" tab on your account. Once added, you are able to edit your residential permit and change the vehicle assignment for that permit.

If the vehicle is changed, the system will perform an automated check to ensure it has permission to park at the residence.

If the automated check fails, you must upload the following items in electronic format to notifications@digitalpermits.com or bring the documents to a Parking Sales Store.
  • A bill of sale for the new vehicle replacing the vehicle currently registered for the Residential Parking Permit
  • The registration for the new vehicle displaying that the vehicle is registered to the same address and parking area that your old vehicle was registered to.
  • A brief summary stating the plate that needs to be removed, the color of the new vehicle and the make and model of the new vehicle. Enter "Plate Change" in the subject of the email request.

*Please keep in mind that the illegal sale, transfer, or intentional misuse of the resident permit is prohibited.

10. How do I assign a guest to my Visitor permit?
For instructions how to manage your Visitor permit, please click here to view a tutorial video.
11. What if I am a landlord or homeowner that does not reside at the address?
If an applying resident is a Landlord/Homeowner who rents out their property, the Landlord/Homeowner is no longer eligible to apply for a Residential Parking Permit. Permit eligibility is transferred to Tenant/Lessee.
12. I would like to request a refund for my digital permit. How do I submit this request?
You can email support@digitalpemits.com and request to have a refund processed for your permit. Please include the following details:
  1. Reason for refund
  2. Permit Type
  3. License plate associated with the permit (This is not needed for the Visitor permit)

DISPUTING

1. Why might I receive a parking ticket?
A ticket may be issued if you have not registered your vehicle for a digital parking permit or the license plate number was entered incorrectly on your permit application.
2. How do I dispute a ticket?
If all regulations were followed and a vehicle receives a ticket, you should submit your appeal in writing and a copy of the ticket to:

Parking Citation Services
P.O. Box 1426 Rockville Maryland 20850-1426
240-453-0113
Note: If your area still uses decals, you must include a copy of your permit with the written appeal and copy of the ticket issued
3. I have a valid digital permit, but I received a ticket, what do I do?
You can start the disputing process by submitting a formal request to contest your ticket by emailing customersupport@digitalpermits.com. The following MUST be provided in order to properly review your case:
  • Brief description of what happened
  • A copy of the ticket received (MANDATORY)
4. What if I received a ticket because I incorrectly entered my license plate when signing up online?
You will be responsible for the ticket. If you wish to dispute, please follow the directions on the reverse side of the ticket.